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Terms of use

ADT Interactive Security Solution End User License and Terms of Use

PLEASE READ THE FOLLOWING INTERACTIVE SOLUTION END USER LICENSE AND TERMS OF USE (THE "TERMS") CAREFULLY, AS THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR RELATIONSHIP WITH ADT.

These Terms apply in addition to the agreement, entered into by and between You and ADT with respect to the ADT Interactive Security Services or any additional alarm installation, monitoring or other services provided by ADT (the "Alarm Services Contract"). You agree that these Terms are an integral part of Your Alarm Services Contract and are incorporated therein by this reference.

If this is your first time accessing this ADT Interactive Security Solution website ("Site"), and you ("User," "You,"Your" or "Yourself") agree to these Terms and You want to use the ADT Interactive Security Services purchased by You ("ADT Interactive Security Services") and to access Your Interactive Solutions Account ("Account"), please click on the "I Agree" button. BY CLICKING THE "I AGREE" BUTTON, YOU CONFIRM THAT YOU HAVE READ THESE TERMS AND AGREE TO ACCEPT AND FOLLOW THEM. YOUR PARTICULAR ATTENTION IS DRAWN TO THE LIABILITY PROVISIONS CONTAINED IN THIS DOCUMENT, INCLUDING THE RELEVANT DISCLAIMERS, WARNINGS AND OTHER IMPORTANT INFORMATION ABOUT HOW THE ADT INTERACTIVE SECURITY SERVICES WILL BE SUPPLIED TO YOU.

Once You have agreed to these Terms, ADT Fire and Security Plc ("ADT," "We," "Us," or "Our") will permit You to activate the ADT Interactive Security Services, and access this Site and Your Account, including via the associated mobile applications ("Mobile Apps") and any software included on any Device (defined below) that enables such Device to operate in conjunction with the Tyco Interactive Services ("Interactive Software"). If You decline acceptance by clicking the "I Disagree" button, You will not be permitted to activate the ADT Interactive Security Services, access this Site or Your Account, or otherwise use any Mobile Apps or Interactive Software.

If You are an individual, entering this agreement as a consumer and not for business purposes (an "Individual"), You must be an adult of at least 18 years of age to obtain or use any ADT Interactive Security Services, and by accepting these Terms, You confirm that (a) You are an adult of at least 18 years of age, and (b) You are accepting these Terms on behalf of Yourself and all others in Your household who will use the ADT Interactive Security Services (You and such other users of the ADT Interactive Security Services, collectively, "Users").

If You are an entity, entering this agreement for business purposes or on behalf of a business (a "Business"), by accepting these Terms, You confirm (through Your duly authorized representative) that (a) Your authorized representative is an adult of at least 18 years of age, and (b) You are a corporation, partnership or other legal entity, duly formed (and incorporated if applicable) and in good standing where required to do business with all legal authority and power to accept these Terms, (c) these Terms constitute a valid and binding obligation for You, and (d) You agree to these Terms on behalf of Yourself and all other Users of the ADT Interactive Security Services.

ADT RESERVES THE RIGHT UPON REASONABLE NOTICE TO YOU TO CHANGE, MODIFY, ADD OR REMOVE ANY MOBILE APPS OR INTERACTIVE SOFTWARE, IN WHOLE OR IN PART. WHERE WE MAKE ANY SUCH CHANGES, YOU MAY GIVE US NOTICE THAT YOU WISH TO HAVE THE AGREEMENT TERMINATED. WHERE YOU ARE A BUSINESS, SUCH NOTICE MUST BE GIVEN TO US IN WRITING. CHANGES TO THIS SITE OR ANY MOBILE APPS OR INTERACTIVE SOFTWARE WILL BE EFFECTIVE WHEN YOU ACCEPT THE PROPOSED CHANGES AS COMMUNICATED TO YOU. THESE TERMS GOVERN YOUR USE OF THIS SITE, ANY MOBILE APPS OR ANY INTERACTIVE SOFTWARE. IN THE EVENT THAT YOUR ALARM SERVICES CONTRACT (DEFINED BELOW) TERMINATES FOR ANY REASON OR IF YOU ARE IN SERIOUS BREACH OF THIS AGREEMENT, ADT MAY, IN ITS SOLE DISCRETION WITH WRITTEN NOTICE TO YOU, BLOCK OR RESTRICT YOUR ACCESS TO THIS SITE, ANY MOBILE APPS AND/OR ANY INTERACTIVE SOFTWARE AND/OR, WHERE YOU ARE A BUSINESS AND NOT AN INDIVIDUAL, PURSUE LEGAL ACTION AGAINST YOU.

These Terms are in addition to any agreement (as amended, restated, modified or supplemented and including all exhibits, schedules, riders and other attachments to such agreement, the "Alarm Services Contract") entered into by and between You and ADT with respect to the ADT Interactive Security Services or any additional alarm installation, monitoring or other services provided by ADT. In the event of any conflict between these Terms and your Alarm Services Contract, the terms of your Alarm Services Contract shall govern

YOU AGREE THAT ADT IS NOT AN INSURER AND IS NOT PROVIDING YOU WITH INSURANCE OF ANY TYPE. THE AMOUNTS YOU PAY ADT ARE NOT INSURANCE PREMIUMS AND ARE NOT RELATED TO THE VALUE OF YOUR PROPERTY, ANYONE ELSE'S PROPERTY LOCATED IN YOUR PREMISES OR ANY RISK OF LOSS AT YOUR PREMISES. INSTEAD, THE AMOUNTS YOU PAY ARE BASED SOLELY UPON THE VALUE OF THE SERVICES ADT PROVIDES AND UPON THE LIMITED LIABILITY ADT ASSUMES UNDER THESE TERMS. IF YOU WANT INSURANCE TO PROTECT AGAINST ANY RISK OF LOSS AT YOUR PREMISES, YOU AGREE THAT, IF REQUIRED, YOU WILL CONTRACT FOR SUCH INSURANCE SEPARATELY. IN THE EVENT OF ANY LOSS OR DAMAGE (SAVE FOR AS A RESULT OF DEATH OR PERSONAL INJURY CAUSED BY ADT'S NEGLIGENCE), YOU WILL LOOK EXCLUSIVELY TO YOUR INSURER AND NOT TO ADT TO COMPENSATE YOU OR ANYONE ELSE. IF YOU ARE A BUSINESS, YOU RELEASE AND WAIVE FOR YOURSELF AND YOUR INSURER ALL SUBROGATION AND OTHER RIGHTS TO RECOVER AGAINST ADT ARISING AS A RESULT OF THE PAYMENT OF ANY CLAIM FOR LOSS OR DAMAGE.

ADT'S SERVICES UNDER THE ALARM SERVICES AGREEMENT DO NOT CAUSE AND CANNOT ELIMINATE OCCURRENCES OF THE EVENTS THEY ARE INTENDED TO DETECT OR AVERT, INCLUDING, FOR EXAMPLE, FIRES, FLOODS, BURGLARIES, ROBBERIES AND MEDICAL PROBLEMS. ADT MAKES NO GUARANTEE THAT THE SERVICES PROVIDED WILL DETECT OR AVERT SUCH INCIDENTS OR THEIR CONSEQUENCES. ADT ONLY WARRANTS THAT THE SERVICES PROVIDED TO YOU UNDER THE ALARM SERVICES CONTRACT WILL BE PROVIDED WITH REASONABLE CARE AND SKILL. YOU AGREE THAT ADT IS NOT RESPONSIBLE FOR ANY RISK THAT YOU OR YOUR PROPERTY, OR THE PERSON OR PROPERTY OF OTHERS, MAY BE SUBJECT TO OR LOSS IF SUCH A RISK OCCURS (SAVE THAT NOTHING IN THIS AGREEMENT LOOKS TO LIMIT OUR LIABILITY TO YOU WHERE OUR NEGLIGENCE CAUSES DEATH OR PERSONAL INJURY).

OUR LIABILITY TO YOU

IF WE FAIL TO COMPLY WITH THIS AGREEMENT, WE WILL BE RESPONSIBLE FOR LOSS OR DAMAGE THAT YOU SUFFER AS A FORESEEABLE RESULT OF OUR BREACH OF THIS AGREEMENT, OR AS A RESULT OF OUR NEGLIGENCE. WE WILL NOT BE RESPONSIBLE TO YOU FOR ANY LOSS OR DAMAGE THAT IS NOT FORESEEABLE. LOSS OR DAMAGE IS FORESEEABLE IF IT WAS AN OBVIOUS CONSEQUENCE OF OUR BREACH, OR IF IT WAS CONTEMPLATED BY YOU AND US AT THE TIME THIS AGREEMENT WAS FORMED.

UNDER NO CIRCUMSTANCES WILL YOU ATTEMPT TO HOLD ADT LIABLE FOR ANY INDIRECT LOSSES WHICH HAPPEN AS A SIDE EFFECT OF THE MAIN LOSS OR DAMAGE, FOR EXAMPLE LOSS OF INCOME OR REVENUE, LOSS OF BUSINESS, LOSS OF PROFITS OR CONTRACTS, LOSS OF ANTICIPATED SAVINGS OR WASTE OF MANAGEMENT TIME.

IN ALL CASES, (EXCEPT WHERE OUR NEGLIGENCE HAS RESULTED IN DEATH OR PERSONAL INJURY, IN SUCH CASES OUR LIABILITY SHALL BE UNLIMITED) ADT'S LIABILITY TO YOU SHALL BE LIMITED TO A SUM EQUAL TO 100% OF YOUR ANNUAL SERVICE CHARGES FOR THE ADT INTERACTIVE SECURITY SERVICES OR £5,000, WHICHEVER IS GREATER. UPON YOUR REQUEST, ADT MAY AGREE TO ASSUME LIABILITY BEYOND WHAT IS PROVIDED FOR IN THIS PARAGRAPH BY ENTERING INTO A WRITTEN AMENDMENT TO THESE TERMS SETTING FORTH THE EXTENT OF ADT'S LIABILITY AND THE ADDITIONAL CHARGES TO YOU.

WHERE YOU ARE A BUSINESS AND NOT AN INDIVIDUAL, IF ANY OTHER PERSON, INCLUDING YOUR SUBROGATING INSURER, MAKES ANY CLAIM OR FILES ANY LAWSUIT AGAINST ADT IN ANY WAY RELATED TO THE SERVICES PROVIDED BY ADT TO YOU, YOU AGREE TO INDEMNIFY, DEFEND AND HOLD ADT HARMLESS FROM ANY AND ALL SUCH CLAIMS AND LAWSUITS, INCLUDING THE PAYMENT OF ALL DAMAGES, EXPENSES, COSTS AND ATTORNEYS’ FEES. YOUR DUTY TO DEFEND IS SEPARATE AND DISTINCT FROM YOUR DUTY TO INDEMNIFY AND HOLD HARMLESS AND ARISES UPON THE ASSERTION OF A CLAIM OR DEMAND AGAINST ADT AND REGARDLESS WHETHER ADT HAS BEEN FOUND LIABLE OR WHETHER ADT HAS INCURRED ANY EXPENSE.

NOTHING IN THIS AGREEMENT SHALL ACT TO EXCLUDE OR LIMIT ADT'S LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY ADT'S NEGLIGENCE OR FRAUD OR FRAUDULENT MISREPRESENTATION BY ADT, ITS AGENTS, EMPLOYEES, CONTRACTORS, SUBSIDIARIES, AFFILIATES, PARENTS (BOTH DIRECT AND INDIRECT), RESELLERS, SUPPLIERS, LICENSORS AND OTHER PARTNERS ("ADT ASSOCIATED PARTIES").

In addition to the foregoing, your use of the ADT Interactive Security Services, including your access to and use of the Site and Mobile Apps, is subject to the following additional terms:

1. You assume full responsibility for: the purchase, selection, placement, relocation, direction, operation and presence of the equipment installed in or around the property for which you have subscribed for ADT Interactive Security Services ("Premises") to support such ADT Interactive Security Services (each, a "Device"), including, but not limited to, any:


  • ADT enabled intrusion alarm equipment installed at Your Premises ("Alarm Equipment"),

  • Gateway or other communication device used in connection with the Tyco Interactive Services ("Gateway");

  • Cameras, and other recording devices;

  • Facility automation equipment, including, without limitation, any thermostat, heating/air conditioning systems, lighting systems, doors, garage doors, fans, blinds, shutters, locks, appliances and other similar household items ("Premises Automation Equipment"); and

  • Other peripheral devices used as part of the ADT Interactive Security Services at any time.

2. You agree that You are responsible for: (a) the recording, transmission, transfer or other use of any sound, images or other data captured by any Device; (b) the manner of Your use of the ADT Interactive Security Services, any Device or any sound, image or other data captured by any Device; (c) operating, setting, arming, disarming, viewing, configuring, modifying, reviewing and controlling the ADT Interactive Security Services and any Device; (d) complying with all applicable laws, rules, regulations and ordinances in connection with the use and operation of the ADT Interactive Security Services and any Device; (e) paying for and providing compatible Internet connectivity in order to utilise the ADT Interactive Security Services; (f) paying for and providing web-enabled computers, personal digital assistants, smartphones, tablets and other mobile devices (collectively, "PDAs") or other interface devices in order for You and the other Users to utilise the ADT Interactive Security Services; and (g) each User’s use of the ADT Interactive Security Services and associated Devices. The ADT Interactive Security Services are intended to be used only in conjunction with Your Alarm Equipment, Gateway and other Devices, and not as a separate system.

3. You shall, and shall cause the other Users to, ensure that the placement, presence, operation and use of the ADT Interactive Security Services, each Device and the computer, PDA or other interface devices used to utilise the ADT Interactive Security Services are only used in accordance with their intended purposes and in accordance with any instructions given by Us. You also agree that you will not use these for any illegal purposes. If We have any valid reason to suspect that You are in breach of the preceding requirement, then we reserve the right to investigate the suspicion and determine in Our sole discretion whether to notify the proper authorities and/or terminate Your access to the ADT Interactive Security Services, as may be appropriate taking into account the relevant circumstances. You agree that We may, to the extent permitted by law and without notice to You (where this is required by law), disclose any of Your electronic communications of any kind to satisfy any law, regulation, or government request; or, where You are a Business and not an Individual, if such disclosure is necessary to protect Our rights or property or the rights or property of any third party.

4. YOU UNDERSTAND THAT THE DEVICES USED WITH THE ADT INTERACTIVE SECURITY SERVICES MAY INCLUDE CAMERAS AND OTHER DEVICES THAT PRODUCE LIVE AND ARCHIVED VIDEO, AUDIO AND OTHER RECORDINGS. IF YOUR INTERACTIVE SOLUTIONS EQUIPMENT INCLUDES CAMERAS AND OTHER DEVICES THAT PRODUCE SUCH RECORDINGS, YOU MUST ENSURE THAT YOU COMPLY WITH THE INFORMATION AND GUIDANCE WE PROVIDE YOU WITH IN CONNECTION WITH THE USE OF THESE DEVICES, AND THAT YOU DO NOT USE THEM FOR ANY ILLEGAL PURPOSES.

WHERE YOU ARE A BUSINESS AND NOT AN INDIVIDUAL, YOU SHALL INDEMNIFY, AND AT YOUR OWN COST AND EXPENSE, HOLD HARMLESS ADT AND THE ADT ASSOCIATED PARTIES FROM AND AGAINST ANY AND ALL DAMAGES, LIABILITIES AND COSTS OR EXPENSES OF ANY KIND GROWING OUT OF OR BY REASON OF ANY SUCH RECORDINGS, THE RELEASE, REPRODUCTION, CIRCULATION, PUBLICATION OR EMPLOYMENT OF ANY SUCH RECORDINGS, ANY VIOLATION OF ANY LAW IN CONNECTION THEREWITH BY ANYONE AND ANY BREACH BY YOU OR ANY USER OF THESE TERMS, INCLUDING BUT NOT LIMITED TO CAUSES OF ACTION FOR PERSONAL INJURY (SAVE WHERE CAUSED BY THE NEGLIGENCE OF ADT) AND VIOLATION OF PRIVACY.

5. You acknowledge that a number of factors in Your Premises that are outside of Our control, such as low light conditions, power outages, interference from other electrical appliances, Internet service issues such as download speed or interruptions or failure of Internet service, that can affect Your ability to view and record images and other data. You further acknowledge and agree that it is your responsibility to check the capabilities and specification of the relevant Device and confirm that the same comply with your specific requirements.

6. You understand that: (a) We may, directly or through third-party service providers, transmit, record, store, provide and receive unencrypted data, images, audio, e-mails and text messages via the Internet, or wired, wireless or other telecommunication system in the course of performing and providing the ADT Interactive Security Services ("Transmissions"), including, without limitation, live and recorded pictures, videos and audio of the Premises and persons and other images and audio in and around the Premises, and (b) We cannot guarantee the integrity, accuracy, confidentiality or security of any Transmission of or from any unauthorized or unexpected use, disclosure, corruption, interception or other improper act due to the nature of the Transmissions in the context of the Network (collectively, "Security Risks").

YOU HEREBY AGREE THAT ADT SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY THE SECURITY RISKS, UNLESS WE HAVE BEEN NEGLIGENT OR ARE IN SERIOUS BREACH OF THIS AGREEMENT AND, WHERE YOU ARE A BUSINESS AND NOT AN INDIVIDUAL, YOU SHALL UPON DEMAND INDEMNIFY AND HOLD HARMLESS ADT AND THE ADT ASSOCIATED PARTIES FROM ALL SECURITY RISKS AND ANY AND ALL LOSS, DAMAGE AND LIABILITY CAUSED BY THE SECURITY RISKS. IF WE STORE ANY TRANSMISSIONS, WE CANNOT AND DO NOT WARRANT, ASSURE OR GUARANTEE THE LENGTH OF TIME WE WILL STORE SUCH TRANSMISSIONS.

YOUR RESPONSIBILITIES

7. You are required to provide broadband or other Internet connectivity at the Premises that is compatible with the Alarm Equipment, Gateway and other Devices in order to utilize certain ADT Interactive Security Services. ADT is responsible for configuring the settings on the Alarm Equipment, Gateway and other Devices only to work with Your compatible Internet service provider network (the "Network"), and neither ADT nor any ADT Associated Party shall be responsible for altering Your Network, computer or PDA settings in any way including, without limitation, any firewall settings. We are not responsible for the setup, operation, maintenance or compatibility of Your Network, computer and/or PDA with the Alarm Equipment, Gateway, other Devices or any telecommunications or other connectivity charges (including SMS charges) incurred as a result of using the ADT Interactive Security Services. You acknowledge and agree that You shall be solely responsible for all disputes with any telephone/Internet service company related to the same. The speed and quality of remote video viewing is directly dependent upon the speed and quality of Your Network, computer and/or PDA used with the Alarm Equipment, Gateway and other Devices. We are not responsible for performance issues or failures resulting from the Network or any hardware, software or other service provided by You by a third party for use with the ADT Interactive Security Services including, without limitation, Internet latency, local area networks and non-conforming or non-compatible computer or PDA hardware or software. You are responsible for purchasing, at Your expense, any equipment required to connect the Alarm Equipment, Gateway and other Devices to Your Network including, without limitation, a router and any network switches needed to complete the installation of the Alarm Equipment, Gateway and other Devices and Your utilisation of the ADT Interactive Security Services.

8. Use of certain ADT Interactive Security Services features requires You to: (a) have access to the Internet and an e-mail or text-message address; (b) accept these Terms and any other terms and conditions required for access to and use of the Site and Mobile Apps, as such terms and conditions may change from time to time in accordance with this Agreement; and (c) obtain valid User identifications and/or passwords to access the Site and use the Mobile Apps. You may have the option to remain logged onto the Site or continue to operate a Mobile App from Your PDA or other equipment for an extended period. If others obtain Your PDA or access to such other equipment while it is logged onto the Site or Mobile App, they may be able to view the images, and access audio and data contained on or transmitted to the Site or Mobile App, including personal and private information. You are responsible for the security of Your PDA or other equipment used to log onto the Site and operation the Mobile App, and ADT and any ADT Associated Party will not be liable to you for any loss or damage suffered by you as a result of any third party accessing the Site in this way.

Where you are a Business and not an Individual, You release ADT and the ADT Associated Parties from and shall upon demand indemnify and hold ADT and the ADT Associated Parties harmless from any loss, damage or other liability arising from any person obtaining access to Your personal and private information through Your PDA or other equipment used to log onto the Site or utilize the Mobile Apps.

9. The ADT Interactive Security Services may include or be configured by You to provide: (a) supplementary e-mail or text-message notifications (collectively, a "Supplementary Alarm Notice") of certain alarm signal events received by alarm monitoring company from Your Alarm Equipment (each an "Alarm Event Signal"); and/or (b) e-mail or text-message notifications (collectively, an "Electronic Notice") of certain non-alarm signal events, such as changes-of-state of Your Premises Automation Equipment and other Devices, or the occurrence or non-occurrence of certain events capable of detection by Your Premises Automation Equipment and other Devices ("Non-Alarm Event"). You may configure your ADT Interactive Security Services to receive a Supplementary Alarm Notice and/or an Electronic Notice and transmit such notice to a properly entered and applicable e-mail or text-message address ("Electronic Address") as part of Your configuration of Your ADT Interactive Security Services. In order to receive and review a Supplementary Alarm Notice and/or an Electronic Notice, Your e-mail or text-message software must be compatible with the Gateway and the ADT Interactive Security Service e-mail and text-message system. Any additional or updated software, hardware or service or any adjustments or repairs to Your e-mail, text-message or Internet system, service or devices required to assure such compatibility will be obtained by You at Your expense. You understand that (a) there may be times when a Supplementary Alarm Notice and/or an Electronic Notice will not be transmitted by the Devices or received by You as a result of conditions or circumstances beyond Our control, and (b) a Supplementary Alarm Notice and/or an Electronic Notice may be impaired or interrupted by conditions or circumstances beyond Our control, including, without limitation, power outages, telecommunication failures, intermittent signals, interference, or areas without telecommunication network signals, Internet failures, computer viruses or problems with Internet service providers.

Any of the Alarm notices referred to above will be provided in the manner described to You in Our relevant user-guides. You understand that a Supplementary Alarm Notice may be transmitted and received by You before your alarm monitoring company has received and responded to the related Alarm Event Signal. YOU SHOULD NOT ENTER AND YOU SHOULD PREVENT OTHERS FROM ENTERING YOUR PREMISES WITHOUT BEING ACCOMPANIED BY THE POLICE OR ANOTHER LICENSED SECURITY OR PUBLIC SAFETY OFFICER AFTER YOU OR ANYONE ON YOUR KEYHOLDER LIST HAS RECEIVED A SUPPLEMENTARY ALARM NOTICE OF A BURGLARY, PANIC, DURESS OR ANY OTHER ALARM EVENT SIGNAL THAT MIGHT INDICATE AN INTRUDER HAS ENTERED YOUR PREMISES. YOU FURTHER UNDERSTAND AND ACKNOWLEDGE THAT, UNLESS YOU HAVE ENTERED INTO A WRITTEN AGREEMENT WITH US TO PROVIDE ALARM MONITORING SERVICES, WE DO NOT MONITOR YOUR ALARM SYSTEM AND WILL NOT CONTACT LAW ENFORCEMENT, EMERGENCY SERVICES OR ANYONE ELSE IN THE EVENT OF ANY ALARM SIGNAL.

10. UNLESS YOU HAVE A SEPARATE EXPRESS AGREEMENT WITH ADT TO PROVIDE HARDWARE MAINTENANCE SERVICES, ADT IS NOT RESPONSIBLE FOR THE OPERATION, MAINTENANCE, REPAIR OR REPLACEMENT OF ANY HOUSEHOLD EQUIPMENT/SYSTEMS AND YOU AGREE THAT ADT IS NOT RESPONSIBLE FOR THE CONTINUED MAINTENANCE AND OPERABILITY OF ANY HOUSEHOLD EQUIPMENT/SYSTEMS THAT ARE CONNECTED TO THE INTERACTIVE SOLUTIONS EQUIPMENT OR ANY DEVICE AS PART OF THE INTERACTIVE SOLUTIONS SERVICES.

11. In light of the inherent and unpredictable nature of radio waves, radio wave interference, inconsistencies with broadband or Internet service, risk of human error, and the inherent possibilities of mechanical, electrical or other deficiencies or limitations in electronic equipment and software, We cannot and do not guarantee or warrant the effective or uninterrupted working of the ADT Interactive Security Services, but as part of your Alarm Services Agreement, will use reasonable care and skill in providing the Services to you.

12. The pages and materials contained on the Site and the Mobile Apps are Our property or are owned by a third party and are used by Us under license. This Site and any Mobile App is a secured online or mobile program that allows You to manage Your use of the ADT Interactive Security Services. The ADT Interactive Security Services incorporate software that consists of interactive Internet and mobile applications that perform a variety of communications over the Internet and telecommunications systems as part of their normal operation. Some of these communication features are automatic and are enabled by default. By agreeing to these Terms, You consent to the ADT Interactive Security Services communication features, which include, among other things, communication of Your Account Information (defined later in these Terms) between the Devices and Our servers or the servers of our contractors. Once You use the Devices, User information including Your Password (as hereinafter defined) may be sent in communications with Our contractor’s and/or Our servers. This information is used to access Your Account and to provide the ADT Interactive Security Services. Our contractors and We may match this information to personally identifiable information in order to provide You with the ADT Interactive Security Services. We will comply at all times with Our obligations relating to data protection set out in paragraph 20 of this Agreement when handling and processing Your information as set out above.

13. Subject to these Terms, We grant You a license (that You may not transfer to any other person) during the period for which you are subscribed to the ADT Interactive Security Services to use Your Site password ("Password"), this Site, any Mobile App and any Interactive Software to access Your Account on this Site and any Mobile Apps for Your own personal use, and to use the ADT Interactive Security Services in accordance with the ADT Services Agreement, solely to facilitate Your business with Us. You agree that You will not permit or allow any third party to use or access Your Password, this Site, any Mobile App or any Personal Information contained therein (collectively, the "Account Information") and that You shall not use any confidential information contained in this Site, any Mobile App, any Interactive Software or Your Account Information for any purpose other than to enable your Use of the ADT Interactive Security Services. You may not publish, display, disclose, modify, distribute, or create works based on this Site, any Mobile App, any Interactive Software, or any part of it other than in the regular course of enabling Your Use of the ADT Interactive Security Services. You may not reverse engineer, recompile, translate, adapt or disassemble this Site, any Mobile App, any Interactive Software, or any part of it, except as You may otherwise be legally entitled to. You may not transmit Your Account Information, (although You may do so for Your own personal information contained within Your Account Information), to any third party without Our prior written approval. You agree to take reasonable steps to prevent any unauthorised copying or distribution of the materials and information contained on this Site, any Mobile App or any Interactive Software. For the avoidance of doubt, You are only granted the rights expressly described in this section and the provisions of clauses 14 and 15 below also apply to Your use of the ADT Interactive Security Services.

14. You have no ownership rights in this Site, any Mobile App, any Interactive Software or Your Account Information. Rather, You have a license to use this Site any Mobile App, and any Interactive Software and to access Your Account Information as long as these Terms remain in force and effect. You understand and agree that We may revoke Your use of this Site any Mobile App, any Interactive Software or Your Account Information at any time where You are in material breach of Your obligations to use the Site, Mobile App and Interactive Software or Account Information in accordance with this Agreement, upon giving You reasonable prior notice. Ownership of this Site any Mobile App, any Interactive Software and Your Account Information, and all intellectual property rights therein, shall remain at all times with Us and Our licensors. We expressly reserve all rights not granted to You herein. You may not remove any proprietary notices from Your Account Information. Any other use of this Site any Mobile App, any Interactive Software or Your Account Information by any person, business, corporation, government organization, or any other entity other than the uses permitted under these Terms is strictly forbidden.

15. You acknowledge that this Site, any Mobile App, any Interactive Software and Your Account Information contain Our proprietary trade secrets and You hereby agree to maintain the confidentiality of this Site any Mobile App, any Interactive Software and Your Account Information using at least as great a degree of care as You use to maintain the confidentiality of Your own most confidential information. You agree to communicate these Terms to all persons who will have access to Your Password and Your Account Information, and to require such persons to be bound by similar confidentiality obligations.

16. THE ADT INTERACTIVE SECURITY SERVICES, THIS SITE, ANY MOBILE APP, ANY INTERACTIVE SOFTWARE AND YOUR ACCOUNT INFORMATION, AGENT INFORMATION AND SUPPLIER INFORMATION ARE PROVIDED FOR YOUR CONVENIENCE ONLY.

IF YOU ARE A BUSINESS, WE AND OUR AGENTS AND SUBCONTRACTORS PROVIDE THIS SITE, ANY MOBILE APP, ANY INTERACTIVE SOFTWARE AND THE INTERACTIVE SOLUTIONS SERVICES ‘AS IS’ AND WE DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THIS SITE, ANY MOBILE APP, ANY INTERACTIVE SOFTWARE OR THE ADT INTERACTIVE SECURITY SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THIS SITE, ANY MOBILE APP, ANY INTERACTIVE SOFTWARE OR THE ADT INTERACTIVE SECURITY SERVICES WILL BE CORRECTED. WE CANNOT AND DO NOT GUARANTEE OR WARRANT THAT ANY FILES AVAILABLE FOR DOWNLOADING THROUGH THIS SITE, OR ANY MOBILE APP, WILL BE FREE OF INFECTION OR VIRUSES, WORMS, TROJAN HORSES OR OTHER CODE THAT MANIFEST CONTAMINATING OR DESTRUCTIVE PROPERTIES. YOU ARE RESPONSIBLE FOR IMPLEMENTING SUFFICIENT PROCEDURES TO SATISFY YOUR PARTICULAR REQUIREMENTS FOR ACCURACY OF DATA AND OUTPUT. YOU ASSUME RESPONSIBILITY AND RISK FOR YOUR USE OF THIS SITE, ANY MOBILE APP, ANY INTERACTIVE SOFTWARE AND THE ADT INTERACTIVE SECURITY SERVICES.

17. WHERE YOU ARE A BUSINESS AND NOT AN INDIVIDUAL, YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS US AND OUR OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, LICENSORS, SUPPLIERS AND ANY THIRD-PARTY INFORMATION PROVIDERS TO THIS SITE OR ANY MOBILE APP OR INTERACTIVE SOFTWARE AGAINST ANY AND ALL LOSSES, EXPENSES, DAMAGES AND COSTS, INCLUDING REASONABLE ATTORNEYS’ FEES, INCURRED IN RELATION TO, ARISING FROM, OR FOR THE PURPOSE OF AVOIDING, ANY CLAIM OR DEMAND FROM A THIRD PARTY THAT YOUR OR ANY OTHER USER’S USE OF THIS SITE, ANY MOBILE APP OR INTERACTIVE SOFTWARE VIOLATES THESE TERMS, ANY APPLICABLE LAW OR REGULATION, OR THE RIGHTS OF ANY THIRD PARTY. IN NO EVENT WILL WE, OUR SUPPLIERS OR LICENSORS, OR ANY OF OUR OR THEIR RESPECTIVE OFFICERS, DIRECTORS, AGENTS OR EMPLOYEES, BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, INDIRECT, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, BUSINESS INTERRUPTION, MISUSE OF YOUR PASSWORD OR YOUR ACCOUNT INFORMATION BY ANY THIRD PARTY, OR LOSS OF YOUR INFORMATION) ARISING OUT OF THE USE OF OR INABILITY TO USE THE ADT INTERACTIVE SECURITY SERVICES, THIS SITE, ANY MOBILE APP, INTERACTIVE SOFTWARE OR YOUR ACCOUNT INFORMATION OR FOR ANY CHANGES YOU MAKE TO YOUR ACCOUNT INFORMATION OR ANY CLAIM BY ANY OTHER PARTY, EVEN IF WE OR OUR SUPPLIERS OR LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

18. The trademarks, trade names, logos, service marks, trade dress and products (collectively the "Trademarks") displayed on this Site or any Mobile App are Our registered and unregistered Trademarks and the registered and unregistered Trademarks of others. The Trademarks displayed on this Site are protected internationally. Nothing contained on this Site grants any license or right to use any Trademark displayed on this Site or any Mobile App without Our written permission or the written permission of the third party that owns such Trademark. Your use of the Trademarks displayed on this Site or any Mobile App, or any other content on this Site or any Mobile App, except as provided in these Terms, is strictly prohibited. You are also advised that We will enforce Our intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution, if appropriate in the circumstances. The materials on this Site and any Mobile App are protected by copyright and trademark laws of the United States and other countries and are owned by or licensed to Us. All content on this Site and any Mobile App is owned or controlled by Us. You may download content only for Your personal use for non-commercial purposes, but no modification or further reproduction of the content is permitted. The contents of this Site and any Mobile App, including any images, text, audio, executable code and layout design may not be distributed, reproduced, publicly displayed, downloaded, modified, reused, re-posted or otherwise used except as provided herein without the express prior written permission of Our Legal Department.

19. Your license to use this Site, any Mobile App and any Interactive Software will immediately and automatically terminate without notice if You fail to comply in a material way with any of these Terms or any other ADT Services Agreement, or if Your Account is terminated or expires, or for any other reason at Our sole discretion upon Us providing you with reasonable prior notice. Where we terminate for a reason other than as a result of your breach, or where your Account has expired, you will be entitled to receive a refund of any payment made by you to us in advance for services which have not been provided to You at the date of cancellation. Upon such termination, Your Password will no longer be valid, and You shall no longer have the right to use or access the ADT Interactive Security Services, this Site, any Mobile App, any Interactive Software or Your Account Information.

If you are a Business, all provisions relating to confidentiality, ownership rights, indemnity, limitation of liability, hold harmless and non-disclosure shall survive the termination of these Terms.

IF THE ADT INTERACTIVE SECURITY SERVICES ARE TERMINATED BY US OR YOUR ALARM DEALER OR MONITORING COMPANY: (A) YOU WILL NO LONGER RECEIVE (I) ANY SUPPLEMENTARY ALARM NOTICE OR ELECTRONIC NOTICE, (B) YOU WILL NO LONGER BE ABLE TO UTILIZE OR MONITOR THE ADT INTERACTIVE SECURITY SERVICES DEVICES OR ANY IMAGES, AUDIO OR OTHER DATA CAPTURED BY THE ADT INTERACTIVE SECURITY SERVICES DEVICES AND SUCH IMAGES, AUDIO AND OTHER DATA THEN STORED BY US WILL BE, IN THE NORMAL COURSE OF OUR BUSINESS, PERMANENTLY REMOVED FROM THE ADT INTERACTIVE SECURITY SERVICES EQUIPMENT OR ANY OTHER DEVICE USED TO STORE SUCH IMAGES, AUDIO OR DATA AND (C) ANY AUTOMATIONS, SCHEDULES, SUPPLEMENTARY ALARM NOTICES AND ELECTRONIC NOTICES SET UP THROUGH THE ADT INTERACTIVE SECURITY SERVICES SITE OR MOBILE APPS WILL NO LONGER BE IN EFFECT AND YOUR ACCESS TO THE ADT INTERACTIVE SECURITY SERVICES SITE AND MOBILE APPS WILL BE DISCONTINUED. ALL Z-WAVE DEVICES THAT HAVE BEEN INSTALLED ON OR AROUND THE PREMISES MAY STILL FUNCTION IF YOU PURCHASE A LOCAL Z-WAVE CONTROL UNIT. THE DISCONTINUANCE OF THE ADT INTERACTIVE SECURITY SERVICES SHOULD NOT AFFECT THE ABILITY OF THE ALARM EQUIPMENT TO COMMUNICATE WITH YOUR ALARM MONITORING COMPANY, IF ANY, UNLESS YOUR MONITORING SERVICE HAS ALSO BEEN DISCONTINUED.

20. Our Commitment to Protecting Your Privacy: Your privacy is important to ADT. We've developed a robust Privacy Program and employ best practices when it comes to protecting Your personal data. We follow the golden rule of personal data protection: Limit, Guard & Delete.



  1. Limit – We limit the extent of the personal data We collect. We examine each business process carefully and only collect what We need to be able to provide the service You have signed up for.

  2. Guard – If We have Your data, We do our outmost to protect it, its storage, its transmission, its full life-cycle. We control who has access to it and do not share Your data with those that do not have a legitimate need to know. We employ strong information security safeguards to make sure Your data is kept safe and secure, while it is with us. We give You the option to check, update or enquire about Your personal data.

  3. Delete – Once We no longer need Your data, We make sure We delete it and We ask the same of our business partners.

We have prepared a Global Privacy Statement that covers how ADT and its affiliates worldwide collect, use, disclose, transfer and store Your information. To make sure Your personal data is secure, We communicate our information security and privacy guidelines to all ADT employees and strictly enforce privacy safeguards within the company. In addition, We abide by the principles of the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce. We encourage You to read this Privacy Statement and to familiarize Yourself with our privacy practices before submitting personal data, and please let us know if You have any questions. http://www.tyco.com/privacy .

BY AGREEING TO THESE TERMS AND ENTERING INTO AN ALARM SERVICES CONTRACT WITH US IN ORDER TO OBTAIN ADT INTERACTIVE SECURITY SERVICES, YOU GIVE US YOUR CONSENT TO PROCESS YOUR PERSONAL DATA THAT IS NEEDED IN ORDER TO PROVIDE THE INTERACTIVE SECURITY SERVICES. This may include sensitive personal data (including audio, video and other data from Your Premises) and you consent to its transfer to third parties and/or abroad, as needed to fulfill the purpose for which these were collected. We only do so to fulfill the obligations We have to You under the Contract. You have the right to revoke this consent by sending an email to such effect to adtinteractivesecurity.uk@adt.co.uk . However please note, following that, You may not be able to obtain further ADT Interactive Security Services, as these require personal data processing. We confirm that in addition to Our international data privacy policy that this agreement and our processing of Personal Information conform to the Data Protection Act 1998.

21. Portions of the Site, Mobile Apps or Interactive Software may be subject to certain third party license agreements governing the use, copying, modification, redistribution and warranty of those portions of the Site, Mobile Apps or Interactive Software, including what is commonly known as “open source” software. A copy of each applicable third party license can be found in the file README.TXT or other documentation accompanying the Site, Mobile Apps or Interactive Software. Such open source software is not subject to any warranty or indemnity set forth in these Terms. By using the Site, Mobile Apps or Interactive Software, you are also agreeing to be bound to the terms of such third party licenses. If provided for in the applicable third party license, you have a right to receive source code for such software for use and distribution in any program that you create, so long as you in turn agree to be bound to the terms of the applicable third party license, and your programs are distributed under the terms of that license. A copy of such source code may be obtained free of charge by contacting your ADT representative.

22. IF YOU ARE A BUSINESS, You agree that you will not export, re-export or transfer any portion of the Site, any Mobile Apps or Interactive Software, or any direct product thereof (the foregoing collectively referred to as the "Restricted Components"), to IRAN, NORTH KOREA, SYRIA, CUBA and SUDAN, including any entities or persons in those countries, either directly or indirectly ("Tyco's Position"). You also agree that you will not export, re-export or transfer the Restricted Components to any other countries except in full compliance with all applicable governmental requirements, including but not limited to applicable economic sanctions and constraints administered by the U.S. Treasury Department and applicable export control measures administered by the U.S. Department of Commerce and U.S. Department of State, any other U.S. government agencies, and measures administered by the European Union or the government agencies of any other countries. Any violation by you of the applicable laws or regulations of the U.S. or any other government, or where you breach Tyco’s Position notwithstanding whether or not this is contrary to any aforementioned applicable laws or regulations, will result in automatic termination of these Terms.

23. This Agreement shall be governed by English Law. You and we both agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident in Northern Ireland, Republic of Ireland, Wales or Scotland, then you may also bring proceedings in Northern Ireland, Republic of Ireland, Scotland or Wales, as appropriate.

Where you are a Business and not an Individual, these Terms, in conjunction with Your obligations under each other ADT Services Agreement and any separate end user licenses included with any Mobile App or Interactive Software, shall constitute the entire Agreement between the parties hereto. If a court of competent jurisdiction finds any part of these Terms invalid or unenforceable, the remainder of these Terms shall be interpreted so as to reasonably enforce the intention of the parties.

24. For any questions concerning these Terms or this Site, please contact us by calling us on (0344) 335 0113

COPYRIGHT © 2014 ADT. ALL RIGHTS RESERVED.
Copyright in the pages of this Site and any Mobile App, and in the screens displaying the pages, and in the material contained therein and in their arrangement, is owned by Us and/or Our affiliates, unless otherwise indicated. In addition, the materials contained on this Site or any Mobile App may be Our proprietary and/or trade secret information and may not be copied, compiled, or distributed without Our prior written consent. Our names and Our logos are registered Trademarks of ADT and are used under license. All other Trademarks are the property of their respective owners.


Privacy Notice:-


  • Data Controller: Johnson Controls (www.jci.com)

  • Data collected by App:
      a. Device ID, Gateway serial number
      b. System information, Services purchased.
      c. Email
      d. Security details only verified with information already stored in the Amdocs cloud.

  • Purpose of processing: Property Smart System

    The purpose of the app is so that the end user can control their “smart home/Business” system solution remotely controlling and interrogating the security system, depending on the services they have purchased

  • Legal basis of Processing: Contract between App user and JCI for the proper use of the property Smart System and the legitimate interests of Johnson Controls to have our products used correctly and to analyze errors, issues and customer experience.

  • Recipients of personal data:
      a. Resolve team. Team leaders level 1 or 2, using the back office portal. Only customer contact details and panel configuration is seen.

  • Transfer: Johnson Controls will transfer personal data to certain Johnson Controls entities globally for the purpose of investigating complaints and to certain third parties who will host this system, including to countries which do not hold an adequacy decision from the EU Commission. Johnson Controls will do so on the basis of contractual fair processing terms, EU Standard Contractual Clauses and Binding Corporate Rules.

  • Retention period: Personal data will be retained as long as necessary to achieve the purpose for which it was collected and for any period thereafter as legally required or permitted by applicable law.

  • Rights: You have the right to access, correct and request removal of your personal data by contacting privacy@jci.com and the right to lodge a complaint with a supervisory authority. Johnson Controls uses industry-standard safeguards to protect your personal data. Find out more in our Privacy Notice at www.jci.com/privacy .